Delivery & Returns
PRODUCTION
All Samuel & Stone Fine Jewellery & Wedding Band Product(s) are made to order and hand finished within 3 weeks.*
All Samuel & Stone Engagement Ring Product(s) are made to order and hand finished within 4 weeks.*
DELIVERY
The delivery of your Product(s) is processed within 1 business day of 'Made to Order'* completion. All domestic and international shipments of Samuel & Stone Product(s), are shipped using credible Australian Courier Services - selection is subject to fastest turn around guarantee.
All shipping costs are calculated upon checkout*.
Please note, PO Box Addresses will not be accepted, as all shipments require signature on delivery.
Rush Orders*: SAMUEL & STONE does offer rush order processing. This does come at an additional charge. Contact our customer service team at customerservice@samuelandstone.com for more information on how to process a rush order.
*Please note that in some cases your order may not be available to be processed as a rush order due to stock availability.
All rush orders are at an additional cost of $50.00 AUD (invoiced upon request).
This Christmas, Rush Orders are not available from 1st November 2021 - 30th January 2022.
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Domestic Delivery:
NSW Metro Areas | Approx. 2 - 7 Working Days from Order Completion |
NSW Rural Areas |
For expected delivery times to Rural NSW, please process your order at checkout to receive an approximate delivery timeframe. |
ACT, QLD, VIC, SA, WA, VIC, NT and TAS Metro Areas | Approx. 7 - 14 Working Days from Order Completion |
ACT, QLD, VIC, SA, WA, VIC, NT and TAS Rural Areas |
For expected delivery times to Rural ACT, QLD, VIC, SA, WA, VIC, NT and TAS, please process your order at checkout to receive an approximate delivery timeframe. |
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International Delivery:
Zone 1 - New Zealand (10-20 working days) from Order Completion |
Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days) |
Zone 3 - Rest of the world (25-30 working days) from Order Completion |
RETURNS
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Return Conditions
Subject to the satisfaction of the conditions listed in term 11(b) of the Samuel & Stone (S&S) Terms & Conditions Policy, if you are unhappy with the Product purchased by you due to change of mind, faulty craftsmanship or damages during transit of delivery, you may request a credit or exchange for the Product from S&S.
Samuel & Stone do not offer refunds, as all Samuel & Stone pieces are made to order.
In order for S&S to be able to provide you with a credit for the Product:
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You must contact S&S within fourteen (14) business days from the date the Product is confirmed to be delivered to you;
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The Product must be in its original packaging; and
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The Product must not have any damage or any signs of use.
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Return Procedure
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Please fill out the the Online Returns Form.
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Please email: customerservice@samuelandstone.com a copy of your Online Returns Form, to request a Returns Authorisation Number (RA#)
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All returns must be sent via registered post. Send the completed Online Returns Form referenced with your Returns Authorisation Number (RA#) along with your return Product(s) to:
Att. SAMUEL & STONE Returns
Level 4
77 King Street
Sydney NSW 2000
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Once your order has been received, a receipt of delivery will be emailed.
Disclaimer:
Returned Product(s) must be received by SAMUEL & STONE e-boutique at the address above within fourteen (14) business days from the date the Product(s) have been confirmed to be delivered to you.
Original shipping charges are non-refundable and charges for returned Product(s) are the responsibility of the customer.
Samuel & Stone takes no responsibility for missing incoming deliveries of a return. We encourage you to return your Product(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Samuel & Stone.
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Credit & Exchange Procedure
All Product(s) returned to Samuel & Stone are eligible for a credit note for samuelandstone.com.au or exchange of a Product(s) equal to the original purchase amount.
Credit notes are eligible from day of delivery receipt to Samuel & Stone Returns.
Samuel & Stone do not offer refunds, as all Samuel & Stone pieces are made to order.