Delivery & Returns

PRODUCTION

All Samuel & Stone Product(s) are made to order and hand finished within 3 weeks.*

DELIVERY

The delivery of your Product(s) is processed within 1 business day of 'Made to Order'* completion. All domestic and international shipments of Samuel & Stone Product(s), are shipped using Sendle courier service. 

All shipping costs are calculated upon checkout*. 

Rush Orders*: Are not calculated upon checkout and are subject to approval based on the specific order. To request a rush order please contact our customer service team at info@samuelandstone.com.

All rush orders are at an additional cost of $50.00 AUD (invoiced upon request).

RETURNS
  • Return Conditions

Subject to the satisfaction of the conditions listed in term 11(b) of the Samuel & Stone (S&S) Terms & Conditions Policy, if you are unhappy with the Product purchased by you due to change of mind, you may request a credit note for the Product from S&S.

 

For more information on Delivery & Returns click here.

All Sendle deliveries are 100% carbon neutral.