Delivery & Returns

PRODUCTION

All Samuel & Stone Fine Jewellery & Wedding Band Product(s) are made to order and hand finished within 3 weeks.*

All Samuel & Stone Engagement Ring Product(s) are made to order and hand finished within 4 weeks.*

DELIVERY

The delivery of your Product(s) is processed within 1 business day of 'Made to Order'* completion. All domestic and international shipments of Samuel & Stone Product(s), are shipped using credible Australian Courier Services - selection is subject to fastest turn around guarantee. 

All shipping costs are calculated upon checkout*. 

Rush Orders*: SAMUEL & STONE does offer rush order processing. This does come at an additional charge. Contact our customer service team at customerservice@samuelandstone.com for more information on how to process a rush order.

*Please note that in some cases your order may not be available to be processed as a rush order due to stock availability.

All rush orders are at an additional cost of $50.00 AUD (invoiced upon request).

This Christmas, Rush Orders are not available from 1st November 2021 - 30th January 2022.

RETURNS
  • Return Conditions

Subject to the satisfaction of the conditions listed in term 11(b) of the Samuel & Stone (S&S) Terms & Conditions Policy, if you are unhappy with the Product purchased by you due to change of mind, faulty craftsmanship or damages during transit of delivery, you may request a credit or exchange for the Product from S&S

Samuel & Stone do not offer refunds, as all Samuel & Stone pieces are made to order.

 

For more information on Delivery & Returns click here.