Frequently Asked Questions

Shipping

PO Box Addresses will not be accepted, as all Sendle shipments require signature on delivery.

The delivery of your Product(s) is processed within 1 business day of completion. All domestic and international shipments of Samuel & Stone Product(s), are shipped using Sendle courier service.

All shipping costs are calculated upon checkout.

DOMESTIC DELIVERY:

NSW Metro Areas

Approx. 2 - 7 Working Days

NSW Rural Areas

For expected delivery times to Rural NSW, please process your order at checkout to receive an approximate delivery timeframe.

ACT, QLD, VIC, SA, WA, VIC, NT and TAS Metro Areas

Approx. 7 - 14 Working Days

ACT, QLD, VIC, SA, WA, VIC, NT and TAS Rural Areas

For expected delivery times to Rural ACT, QLD, VIC, SA, WA, VIC, NT and TAS, please process your order at checkout to receive an approximate delivery timeframe.

INTERNATIONAL DELIVERY:

Zone 1 - New Zealand (10-20 working days)

Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)

Zone 3 - Rest of the world (25-30 working days)

Returns and exchanges

We encourage you to return your Product(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Samuel & Stone. Returns are at the cost and discretion of the customer.

SAMUEL & STONE do not offer refunds on orders.

All Product(s) returned to Samuel & Stone are eligible for a credit note for samuelandstone.com.au or exchange of a Product(s) equal to the original purchase amount.

Please read our Terms & Conditions Policy for more information.

Credit notes and exchanges are eligible from day of delivery receipt to Samuel & Stone Returns.

Certification

Our inventory of diamonds with a carat weight of 0.30 or greater, is accompanied with a Diamond Grading Certificate from a reputable grading institute.

Diamond Grading Certificates are an important source of documentation, as they guarantee quality and origin of the diamond you purchased.

For high value diamond purchases, we recommend purchasing certified diamonds so that you can ensure you are get your money’s worth.

More importantly, your Diamond Grading Certificate is a statement of proof that you are purchasing a diamond which is both ethical and conflict-free from an environmentally sustainable source.

Care

SAMUEL & STONE compliment all purchases with a Polishing Cloth to ensure our clients are well equipped to care for their pieces.

For further care, you can soak your pieces at home using warm water and a couple of drops of window cleaner, finish the clean by polishing your pieces dry using your SAMUEL & STONE Polishing Cloth.

To ensure your diamond shines brighter than ever, we suggest to avoid wearing your pieces in water, during active outings, when applying makeup and/or cream(s) and whilst asleep.

For more information on how to care for your SAMUEL & STONE pieces please click here.

SAMUEL & STONE products are refined to a premium handcrafted finish, to endure a lifetime of memorable moments.

All SAMUEL & STONE products are made of Platinum (95% Platinum and 5% other alloys) or Solid Gold, and set with quality sourced Lab Grown Diamonds that are cultivated for ultimate durability for day to day wear.

Stockists

There are no current stockists of SAMUEL & STONE. If you are interested in stocking SAMUEL & STONE please contact us via stockists@samuelandstone.com or alternatively complete your enquiry via our Become a SAMUEL & STOCKISTS form.